Refund & Returns Policy

Punch Edibles & Extracts | Last Updated: June 22, 2026 | Effective Date: June 22, 2026

At Punch Edibles & Extracts, customer satisfaction is our priority. We stand behind the quality of every product in our shop — from our iconic PunchBars and gummies to our live rosin vape cartridges and infused pre-rolls. Please read this policy carefully before making a purchase.

1. Policy Overview

Due to the nature of cannabis products and health & safety regulations, all sales at Punch Edibles & Extracts are considered final once an order has been dispatched. We are unable to accept returns of opened or used cannabis products under any circumstances.

However, we fully understand that things can go wrong — products can be damaged in transit, orders can be incorrect, or packages can go missing. In these specific situations, we are committed to making it right for you. This policy explains exactly when and how we will issue a refund, replacement, or store credit.

2. What Qualifies for a Refund or Return

We will review and honour refund or replacement requests in the following circumstances:

Situation	Resolution
Product arrived visibly damaged or broken	Full refund or free replacement
Wrong product sent (different from what you ordered)	Full refund or correct item reshipped
Package confirmed lost in transit	Full refund or reshipment
Significant quality defect (e.g. mould, foreign material)	Full refund or replacement after review
Order never arrived past the estimated delivery window	Investigation + refund or reship if confirmed

All claims are subject to review. We may request supporting evidence such as photos, videos, or your order confirmation number before processing a resolution.

3. What Is Not Eligible for a Refund or Return

⚠️ The following situations do not qualify for a refund or return:

Change of mind after an order has been placed or dispatched;
Incorrect delivery address provided by the customer at checkout;
Products that have been opened, partially consumed, or tampered with;
Dissatisfaction with potency or flavour based on personal preference (all potency and flavour details are listed on our product pages);
Delays caused by postal carriers, customs, or events outside our control;
Orders placed in jurisdictions where cannabis products are illegal — it is your responsibility to confirm legality before ordering (see our Terms & Conditions);
Packages marked as delivered by the carrier but claimed as not received — please contact your local postal service first in this case.

4. Timeframes

To be eligible for a refund or return review, all claims must be submitted within the following windows:

Damaged or incorrect items: Within 7 days of receiving your order;
Missing or lost packages: Within 14 days of your expected delivery date;
Quality defects: Within 7 days of receiving your order.

Claims submitted outside these timeframes may not be honoured. We recommend inspecting your order as soon as it arrives and contacting us immediately if there is an issue.

5. How to Request a Refund or Return

Submitting a claim is straightforward. Follow these steps:

Gather your information

Have your order number, the email address used at checkout, and a clear description of the issue ready before contacting us.

Take photos or video

If your product arrived damaged or defective, photograph the packaging and the product clearly before doing anything else. This speeds up your claim significantly.

Contact our team

Reach out via our contact page or email us at sales@punchediblesandextracts.com. Include your order number, a description of the problem, and any photos or evidence.

Wait for our response

Our team will review your claim and respond within 3–5 business days. We may ask follow-up questions before approving a resolution.

Receive your resolution

Once approved, your refund, replacement, or store credit will be processed promptly. Refunds typically appear within 5–10 business days depending on your payment method.

6. How We Resolve Claims

Where a claim is approved, we offer the following resolutions at our discretion based on the nature of the issue:

Full Refund — returned via your original payment method or as store credit;
Partial Refund — for partially damaged orders where some items are usable;
Free Replacement — we reship the correct or undamaged product at no additional cost;
Store Credit — applied to your account for use on a future order from our shop.

We always aim to find the fairest resolution and to keep you as a valued Punch Edibles customer. If you are unhappy with the outcome of a claim, please escalate via our contact page and a senior member of our team will review it.

7. Lost or Stolen Packages

If your tracking information shows your order as delivered but you have not received it, please take the following steps before contacting us:

Check around your delivery address (porch, mailbox, with a neighbour, building reception);
Wait 24–48 hours — carriers sometimes mark packages as delivered slightly early;
Check with your local post office or carrier depot;
If still unresolved, contact us with your order number and we will open an investigation with the carrier.

For packages confirmed as lost by the carrier, we will offer a full refund or reshipment. We are not responsible for packages stolen after confirmed delivery, but we will do our best to help where we can.

8. Refunds on Cryptocurrency Payments

We proudly accept cryptocurrency payments and offer a 15% discount on all orders paid with crypto. However, due to the volatile and irreversible nature of cryptocurrency transactions, please note the following:

Crypto refunds will be issued at the USD value of your original order at the time of purchase — not at the current market value of the cryptocurrency;
Refunds for crypto payments are issued as store credit by default, unless a direct crypto refund is specifically requested and agreed upon;
Direct crypto refunds may take longer to process due to network fees and wallet verification.

If you have questions about a crypto refund, please contact our team directly.